Management at Work

Erin has been analyzing the manufacturing process for a local company and is starting to see some changes because of her suggestions. She proposed automating a pair of machines that are often the point at which some sort of defect is introduced to the process. Not only did this decrease the number of defective products, but also productivity increased by 17%.

This scenario is an example of ________ , a principle of total quality management that is most likely being implemented to __________ .

This scenario is an example of?

a. continuous improvement

b. customer focus

c. teamwork

a principle of total quality management that is most likely being implemented to________?

a. reduce variation

b. exceed customer's expectations

c. foster teamwork