Management Tool

Example Scenario

Big data analyticsA.After a customer jokingly tweeted he would like Morton$$s The Steakhouse to deliver him dinner at the Newark airport, Morton$$s was able to track down the customer$$s typical order, the flight he was on$,$ and have dinner waiting for the customer when he got off the plane.Radical decentralizationB.Zappos has eliminated managers, creating a holocracy in which employees make their own decisions about how work will be done and how they will serve customers.