Manager's Hot Seat: Performance Management Performance management is defined as a set of processes and managerlal behavlors that Involve defining. monltoring. measuring, evaluating, and providing consequences for performance expectations. It is an important ongoing activity that usually results in higher profitability and productlvity, and lower turnover. However, if not done correctly. It can have dire results on employee engagement and job satisfaction. A-Plus Government Solutions is a government contractor that handles Department of Defense contracts. Christopher has been assigned to work on the client site on behalf of A-Plus and is up for his one-year performance evaluation with his boss, Heldl. Heldl belleves Christopher is doing an excellent Job from her point of view, but she keeps recelving complaints from the General he works with on-slte. Heldl and Chrlstopher are now meeting to dlscuss his performance. How do you think Heldl handled the performance evaluation? How would you have handled it? Click the button to watch the video. Then, answer the questions that follow. 4b. Heldl says Chrlstopher should not be so worrled... Heldl says Chrlstopher should not be so worrled about a lower score on his on-site performance because it only counts for 20% of his overall evaluatlon. Is she right? Multple Choice Yes, because the Generars opinion of Chrlstopher does not matter much. No, because he can still lose his job if A-Plus loses the General as a cllent. No, because it actually counts for 80 percent of his overall evaluation. Yes, because she 15 glving him a high score on everything else