Manager's Hot Seat: Performance Management

Performance management is defined as a set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations. It is an important ongoing activity that usually results in higher profitability and productivity, and lower turnover. However, if not done correctly, it can have dire results on employee engagement and job satisfaction.

A-Plus Government Solutions is a government contractor that handles Department of Defense contracts. Christopher has been assigned to work at the clients site on behalf of A-Plus and is up for his one-year performance evaluation with his boss, Heidi. Heidi believes Christopher is doing an excellent job from her point of view, but she keeps receiving complaints from the General he works with on-site. Heidi and Christopher are now meeting to discuss his performance. How do you think Heidi handled the performance evaluation? How would you have?

Now, complete the Case Study Analysis guide for this situation. Remember, it should be about 2 pages long (500 words) but you may write up to 750 words