Managing Systems Support & Security (Chapter 12) (system analysis )

In Chapter 12 we learn a little bit about systems support. Youve been asked to provide a support solution to your customers (internal and external). Answer the following questions related to your project:

Consider the following scenario: You work for a small retailer. The company has three locations in the Portland area. They sell retro & collectible video game consoles and cartridges. You and your partner have been hired to manage the computers, networks, point-of-purchase systems, the website, and various other technologies for this company. Recently, sales have been dropping. The marketing manager conducted a customer survey and determined that their customers have been making more purchases online because it is more convenient (and sometimes cheaper). Your company doesnt currently sell any products online. You and your partner have been tasked with the project of selling stuff online. Assume you are going to build an e-commerce website to sell products online.

1. Research and identify two different SaaS help desk solutions. Provide links to each.
2. Compare & contrast the relevant features (based on your project). Focus on satisfying requirements.
3. Compare & contrast the costs (if there are multiple pricing options, identify the one that makes the most sense for your project).
4. Which solution would you pick? Why?