Managing Team Conflict

Relationship, task & Process conflict

impact on performance

proportional and perceptual conflict

conflict states vs. conflict processes

minority and majority conflict

wageman and donnenfeld's conflict intervention model

Conflict Approaches

Think of a few conflicts you have been involved with recently. Which of the 5 approach(es) discussed lecture did you use? What was the result? Would another approach have been more helpful? Review the information on the "mouse over" portions of the box diagram in this week's Content and discuss other possible approaches that may have worked better, and why? Do you have a favorite or typical approach (most of us do)?