"Mandating that everyone return to the office will result in resentment and push back," said the VP of HR$.$ The COO replied, "I am not mandating anything. We need to serve our customers."

The COO's reply is an attempt to $$ the issue.

sensemake

storytell

reframe

distort

$$ Multiple Choice $1$ point

The VP of HR relayed the COO's message to the employees. The employees pushed back, and said, "What does the COO mean? We served customers just fine working from home. That makes no sense." The VP of HR had attempted to $q,$

While the employees were

agree with the COO, make the process more difficult

reframe, storytelling

do the job, get the COO fired

sensemake$,$ storymake

$$ Multiple Choice $1$ point

The VP of HR$\text{'}$s frame changed from employee outrage to business necessity as a result of the conversation with the COO. This is an example of

interactional framing.

why HR shouldn't be part of the process.

flip flopping.

cognitive framing.