Message $2$: Your company made a proofing error in the final copy for a design, and the client is frustrated.

You work for a small design and marketing company, Shineheart Global, and you recently completed work for a client, designing the packaging and product overview$/$one$-$sheet for a new product line. There are two typos in the packaging design you produced. Neither of them fundamentally changes the meaning or confuses the central message or selling appeal, but they are clear to a careful reader. The client, Jennifer Hightower, contacted you and informed you of the error. The client is irritated and has requested a refund. Based on company policy, you cannot offer a full refund but can offer half of the design fee back since there were errors that should have been caught in the review process.