Question: Metrics should focus on customer needs and expectations. Explain the meaning of this statement. Why have customers become more important for performance measurement? What role,

"Metrics should focus on customer needs and expectations". Explain the meaning of this statement. Why have customers become more important for performance measurement? What role, if any, should customers play in developing supply chain metrics? 250 words or more (Please do not copy the previous chegg answer word for word or text book word for word)

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