MGT $3013$ Exam Two Study Guide

$60$ questions on Chapters $7$ through $13-8$ or $9$ questions per chapter.

Chapter $7$

$1.$ What are the elements of the organizational planning process?

$2.$ What are the benefits and limitations of goals and plans?

$3.$ What are the different types of plans $$ operational plans, strategic goal, strategic plans?

$4.$ What are the characteristics of effective goals?

$5.$ What is Management by Objectives?

$6.$ What are the essential stages of crisis planning?

$7.$ What are tactical plans, tactical goals, operational goals and plans?

$8.$ What are intelligence teams used for?

$10.$ What are the stages of crisis management?

Chapter $8$

$1.$ What is a Strategic Business Unit$$s value to an enterprise?

$2.$ What are the Porter five forces and how does the five forces help business?

$3.$ What is the Boston Consulting Group $($BCG$)$ matrix and what is it useful for?

$4.$ What is SWOT Analysis?

$5.$ What are core competencies?

$6.$ What is the strategic management process?

Chapter $9$

$1.$ What is bounded rationality and satisficing?

$2.$ What is accomplished in the steps of the $$Decision Making Process$?$

$3.$ What is classical model of decision making?

$4.$ What is programmed, nonprogrammed, wicked and Administrative Decisions.

$5.$ What are the $4$ decision styles?

$6.$ What is a satisficing solution?

Chapter $10$

$1.$ What is the difference between line and staff functions in an organization?

$2.$ What is unity of command?

$4.$ What is the difference between tall and flat organizations?

$5.$ What is organizational coordination?

$6.$ What is centralization vs decentralization?

$7.$ What are the advantages and disadvantages of a virtual network?

Chapter $11$: Managing Change and Innovation

$1.$ What are the steps of organizational development? What situations does organizational development

help an organization?

$3.$ What is the difference between an idea champion, a sponsor and an inventor?

$4.$ What is the difference between a cross$-$functional team, brainstorming team and a Skunkworks?

$5.$ What are the implementation tactics managers use to overcome resistance to change?

$6.$ What is disruptive innovation?

Chapter $12$: Managing Human Resources

$1.$ What is human resource planning?

$2.$ Are interviews a good predictor of job performance?

$3.$ What is the halo effect?

$4.$ What is an Employer of Choice?

$5.$ What is discrimination?

$6.$ What are the major laws affecting human resource management? Civil Rights Act, Vocational Rehabilitation Act, Age Discrimination in Employment Act?

$7.$ What are various processes for evaluating performance, performance appraisal, $360-$degree feedback, behaviorally anchored rating scale $($BARS$)?$

$8.$ What are questions one is and isn$$t allowed to ask in interviews?

Chapter $13$: Managing Diversity

$1.$ What is an affinity group?

$2.$ What is in the traditional and inclusive models of diversity?

$3.$ What are the differences between ethnocentric, monoculture, pluralism, and ethnorelativism?

$4.$ What is $$the female advantage$?$

$5.$ What are the dividends$/$advantages of workplace diversity?

$6.$ What types of groups have better creativity?

$7.$ What are challenges sometimes faced with mentoring relationships?

$8.$ What are the various types and levels of sexual harassment?

$9.$ What is the glass ceiling?