Mike, a quality manager, realizes the work environment in the production facility may cause some people to have thoughts of violence, and potentially someone could act on those thoughts. So, Mike spends a good deal of his time among the workers, observing their interactions, listening to their complaints, taking steps to address them, and demonstrating best practices to deal with frustration. Mike's actions would be considered a type of _____________. Question content area bottom Part 1 A. direct control B. feedforward control C. behavior modification D. feedback control E. concurrent control