mplete the sentences by selecting terms from the drop$-$down lists. Some terms may be used once, more than once, or not at all.

Answer is not complete.

$\backslash$table$[[1.,$Managers of $a(n),$Investment,center are evaluated based on measures such as ROI and residual income.$],[.,$Suboptimal decisions and duplication of resources are considered disadvantages of$],[3.,$A positive,Residual income $($RI$),$results when managers invest in projects that earn more than the hurdle rate.$],[4.,$The,Customer,$\backslash$table$[[$perspective focuses on processes required to meet customer needs through measures such as on$-$time delivery$],[$and quality.$]]],[5.,$The,Controllability principle,states that managers should be held responsible only for what they can control.$],[6.,$Return on investment $($ROI$),$measures the economic wealth created when a company's after$-$tax operating income exceeds its cost of capital.$],[7.,$The,Decentralization,perspective typically contains leading indicators, which are measures that reflect future performance.$],[8.,$A change in the investment turnover ratio from $1\mathrm{.}5$ to $3\mathrm{.}2$ will,$($x$)$ the division's ROI.$],[9.,$The maximum transfer price is the,Residual income $($RI$),],[10.,$Goal,Decentralization,results when there is conflict between a manager and the organization as a whole.$]]$