multiple choice

11. The term defined as an employee's (or employer's) alleged violation of one or more provisions of the labor agreement that is submitted to the grievance procedure for resolution by the union representative and employer representative is a: .. Complaint. . Grievance. Protest d. Bargaining issue. 7. 8. 9 10 11 12. One of the reasons an employee might file a grievance is: .. To draw attention to company profits. b. To alienate upper administration c. To change a scheduled shift. 4. To protest a contractual violation. 9. 10 12 13. The approach where the goal is to bring the parties to a certain agreement that the mediator believes is appropriate and achievable is the: Evaluative mediation. Results-oriented mediation. Collaborative mediation. Watertight approach. 9. 10. IL 12. 14. The AFL-CIO Manual for Shop Stewards encourages shop stewards to: . Leapfrog to a higher step. 6. Speak to the organizational superiors." Present their grievances directly to the first-line supervisor. 4. Use a power relationship