Multiple-Choice Questions 1. After objectives and standards are set, what step comes next in the control process? (a) Measure results. b) Take corrective action (c) Compare results with objectives. (d) Modity standards to fit circumstances. 2. When a soccer coach tells her players at the end of a game: I'm pleased you stayed with the game plan," she is using alan to a measure performance, even though in terms of outcomes her team lost. (a) input standard (b) output standard (c) historical comparison (d) relative comparison 23+ 34 CONTROL PROCESSES AND SYSTEMS 3. When an automobile manufacturer is careful to 9. Projects are unique one-time events that purchase only the highest-quality components for use in production, this is an example of an attempt (a) have unclear objectives to ensure high performance through (b) must be completed by a specific time control. (c) have unlimited budgets (a) concurrent (b) statistical (d) are largely self-managing (c) inventory (d) feedforward 10. The chart graphically displays the 4. Management by exception means. scheduling of tasks required to complete a project. (a) managing only when necessary (a) exception (b) Taylor (b) focusing attention where the need for action (c) Gantt (d) after-action is greatest 11. When one team member advises another team (c) the same thing as concurrent control (d) the same thing as just-in-time delivery member that "your behavior is crossing the line in terms of our expectations for workplace civility," she 5. When a supervisor working alongside an employee is exercising a form of .control over the corrects him or her when a mistake is made, this is other's inappropriate behaviors an example of control (a) clan (b) market (a) feedforward (b) concurrent (c) internal (d) preliminary (c) internal (d) clan 12. In a CPM/PERT analysis the focus is on 6. If an organization's top management visits a firm in and the event that link them together another industry to learn more about its excellent with the finished project. record in hiring and promoting minority and female (a) costs, budgets (b) activities, sequences candidates, this is an example of using (c) timetables, budgets (d) goals, costs for control purposes. 13. If fixed costs are $10,000, variable costs are $4 per (a) a balanced Scorecard unit, and the target selling price per unit is $8, what (b) relative comparison is the breakeven point? (c) management by exception (a) 2 (b) 500 (d) progressive discipline (c)2,500 (d) 4,800 7. The control equation states: Desired 14. Among the financial ratios used for control, Performance - Actual Performance. Current Assets/Current Liabilities is known as the (a) Problem Magnitude (b) Management Opportunity (a) debt ratio (b) net margin (c) Planning Objective (c) current ratio (d) inventory turnover ratio (d) Need for Action 15. In respect to return on assets (ROA) and the debt 8. When a UPS manager compares the amount of time ratio, the preferred directions when analyzing them a driver takes to make certain deliveries against from a control standpoint are standards set through a quantitative analysis of her (a) decrease ROA, increase debt delivery route, this is known as (b) increase ROA, increase debt (a) a historical comparison (c) increase ROA, decrease debt (b) an engineering comparison (d) decrease ROA, decrease debt (c) relative benchmarking (d) concurrent control