1. After objectives and standards are set, what step comes next in the control process?
(a) Measure results.
(b) Take corrective action.
(c) Compare results with objectives.
(d) Modify standards to fit circumstances.
2. When a soccer coach tells her players at the end of a losing game, “You did good in staying with the game plan,” she is using a/an ____________ as a measure of performance.
(a) input standard
(b) output standard
(c) historical comparison
(d) relative comparison
3. When an automobile manufacturer is careful to purchase only the highest-quality components for use in production, this is an example of an attempt to ensure high performance through ____________ control.
(a) concurrent
(b) statistical
(c) inventory
(d) feedforward
4. Management by exception means ____________.
(a) managing only when necessary
(b) focusing attention where the need for action is greatest
(c) the same thing as concurrent control
(d) the same thing as just-in-time delivery