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Con Question Answer 1) 11) IV) V) 1) Operations and marketing together perform a transformation role in the company. II) Hierarchical planning involves mission, goals, strategies, and tactics III) Process selection and production planning are tactical decisions. IV) Customers are considered an internal factor in terms of SWOT analysis. V) Process selection as well as quality control are considered tactical decisions. Part B-Diagram Q. 1. Draw a diagram to show the business information flow between the marketing department and the operations department. (Rubrics: 3 marks for a correct diagram)