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Review View Help erences Mailings Case Summary Some businesses see employee costs such as wages and salaries as an o thers see employees as vital resources that give them a real competitive ad d en Restaurants falls clearly in the second set. The firm has about 150,000 employee owns 1,500 restaurants (all company owned, not franchised). Darden has been named one of the best companies to work for in America by Fortune magazine. The firm's annual employee tumover is about 20 percent lower than its industry average, and many Darden top managers started at the bottom and worked themselves up the corporate ladder. The firm invests heavily in talent development. It offers extensive career planning to all employees along with an array of other meaningful benefits. For example, it supports a credit union that provides low-interest loans to employees, strong health care packages, and substantial training and development opportunities. Darden recently announced plans to open 500 new restaurants in the next 5 years and hire almost 50,000 new employee. Think It Over 1. What factors have led Darden to take its current approach to employee development and advancement? 2. Darden owns both family-oriented casual restaurants like Olive Garden and more sophisticated upscale places like Capital Grill. What effects might this structure have for employee development? Chapter 10: Performance Appraisal and Career Managernent Performance Appraisals Have you ever held a job that required you to be evaluated by a supervisor? What types of things were you evaluated on? Do you believe this evaluation system is fair and accurate? Why or why not? If you have never held such a job, what types of things do you believe should be included in an evaluation? How will these items be rated (e.g., scale from 1-5)? Who should make the rating? Should promotion decisions be based on these performance appraisals? In jobs that do not have easily quantifiable outcomes (e.g., sales are easy to quantify but customer service is not) how should an employee be evaluated? How can an organization make sure that the evaluation system is accurate, fair, valid, and reliable