Needs Analysis

Using social cognitive theory as your guide, why was the training program not more effective?

Lack of a thoroughly defined assessment and evaluation model.

Lack of negative reinforcement methods and disciplinary action.

The power of peer pressure $($in this case negative$),$ which led the supervisors to not take the training seriously.

Lack of rewards and positive reinforcement. None of the above.

Consider Gagn$$s learning outcomes for the performance appraisal training program. What were the expected learning outcomes of the training program and what did trainees learn?

Expected learning outcomes involve verbal information, intellectual skills, cognitive strategies, and, perhaps most importantly, attitudes $($internal states$).$

Expected learning outcomes involve administrative skills Expected learning outcomes involve soft skills

Expected learning outcomes involve managerial skills None of the above.

What learning outcomes were not learned?

Attitudes $($internal states$)$ Skills

Learning

Situational awareness Self$-$efficacy.

How could the program be improved by using some of the concepts, principles, and components of social cognitive theory?

Some positive role modelling $($either through supervisors who were committed to the performance management process leading by example, or by having senior leaders in the training modelling the training behaviours$)$

Theoretical, textbook based assessment and evaluation as a means of performance feedback.

Repetitive reinforcement through rewards and punishments, highlighting desired behaviours versus undesired behaviours.

Use of passive learning media such as instructional video and$/$or pre$-$recorded lectures. None of the above.

Using conditioning theory as your guide, why was the training program not more effective?

The conditioning process emphasizes the importance of consequences of behaviour$$in this case, there did not seem to be any consequence $($positive or negative$)$ to the supervisors learning or applying what they were supposed to learn in their training.

The conditioning process emphasizes the importance of consequences of learning. In this case, there did not seem to be any consequence $($positive or negative$)$ to the supervisors performance.

The conditioning process emphasizes the importance of consequences of performance$$in this case, there did not seem to be any consequence $($positive or negative$)$ to the supervisors performance.

The conditioning process emphasizes the importance of consequences of cost$$in this case, there did not seem to be any consequence $($positive or negative$)$ to the reward model.

None of the above.

How would you have approached the situation differently? Were there other factors not considered?

$0$ words entered.

On a Saturday night in the fall of $2015,$ a woman was attending a charity event at a golf and country club in Toronto along with her baby and partner. During the dinner her two$-$and$-$a$-$half$-$month old baby became hungry so she went into a secluded hallway in a discreet corner outside of the dining area where she sat in a chair to feed him.

While seated in the chair feeding her baby, a male service manager approached her with a large tablecloth to shield her from view because of complaints from people who did not want to see her breastfeeding while they were eating. She was told that she was visible to patrons in a members$-$only dining area. Although she was seated in a chair in the corner of the hallway, she was told that she was still visible to patrons.

The woman was then escorted to the basement to continue feeding her baby and told that she would be $$more comfortable there,$$ a move that she felt was an attempt to accommodate people who are intolerant of something natural. $$I thought, why are people disgusted or upset by the sight of a child eating while they are eating? It didn$$t make any sense to me$,$ said the mother. I took Jacob $($her baby$)$ off the breast and covered up and he led me downstairs to the basement,$$ she said.

$$The way it was handled, I was slightly embarrassed because he made me feel like it was a shameful thing by sort of covering me up and saying people didn$$t want to see it$.$ She did not say anything to the manager at the time because she was so surprised. $$I kind of went along with it$,$ she said. $$And then I felt like, wait a minute, what just happened here? And why didn$$t I kind of stand up for myself at the time?$$ She left shortly after and the charity$$s organizers said they would speak with the golf club.

The woman$$s partner took a photo of her breastfeeding and posted it and a description of the incident on Facebook. People from all around the world sent messages of support and outrage over the incident. The post also prompted a backlash from parents and patrons of the club. By Sunday afternoon, the page was full of comments from people condemning the club$$s actions. The club$$s Facebook page also received dozens of one$-$star reviews.

$$After getting a flood of support, I suddenly reali