_____ needs pertain to the need to create something useful and pleasing.

a. Aesthetic

b. Dissonance

c. Cognitive

d. Transcendence

The process of making behavior occur less frequently because it is linked to an undesirable consequence is called _____.

a. positive reinforcement

b. ignorance

c. punishment

d. extinction

The first major step toward becoming a better communicator is:

a. using words with multiple meanings.

b. thinking through the message before sharing the information.

c. eliminating body language and other nonverbal language cues.

d. ensuring that the message includes jargon.

Henrietta, a supervisor at a hair salon, believes that by responding to the needs of her employees, they are able to be the best that they can be. This in turn makes her more effective at her job too. In this scenario, which of the following leadership principles is Henrietta advocating?

a. Contingency leadership principle

b. Transformational leadership principle

c. Transitional leadership principle

d. Servant leadership principle

In organizations using a two-tier wage system:

a. new employees are paid less than present employees performing the same job.

b. contract employees are paid more than regular employees.

c. employees are not rewarded for the jobs they regularly perform.

d. employees are less likely to develop feelings of inequity

When disciplining employees for mild infractions, Rita begins with an informal discussion with the employee about the infraction. However, if the problem continues, Rita resorts to more serious forms of discipline such as oral or written warnings. In serious cases or for serious repeat offenders, Rita utilizes disciplinary layoff or discharge. The discipline process that Rita follows is referred to as:

a. non-inductive discipline.

b. progressive discipline.

c. negative discipline.

d. positive self-discipline

When allowing an employee to work on an assignment without close supervision, the supervisor should leave the employee completely alone until it is time to view the final results.

a. True
b. False

Which of the following statements is true about the managerial function of controlling?

a. Controlling is not related to the other primary managerial functions.

b. Controlling is performed by the supervisor only after he or she has performed all the other managerial functions.

c. Controlling involves taking appropriate actions to correct any deviations from standards.

d. Controlling does not influence employee motivation and behavior.

All of the following are conditions of conducting a successful selection interview, EXCEPT:

a. asking job-related questions.

b. taking notes.

c. opening the interview on an informal note.

d. using the halo effect

Which of the following is NOT one of the ways by which a person may enter an employee assistance program (EAP)?

a. Self-referral

b. Union referral

c. Supervisor referral

d. Team member referral