Now answer several questions about performance appraisal and employee development more generally.

Errors, such as stereotyping, are likely to occur when managers evaluate employees based on the specific traits and characteristics they possess.

The $360-$degree feedback performance appraisal system tries to improve performance ratings by forcing managers to:

$$ Rate employees based on their actions, not their traits

$$ Include information from a wide variety of sources in their reviews

$$ Rate emplovees based on intuition

$$ Compare emplovees

Imagine you are the nurse manager for nurses on your floor. Ever since the new patient management system came online, productivity has been lower than expected. Under which circumstance do you decide to develop a training program for the nurses?

$$ The nurses aren't as motivated as they were a few months ago.

$$ The nurses have been spending more time communicating with patients.

$$ Renovations in other areas have contributed to a temporary increase in additional daily tasks for nurses in other divisions.

$$ The nurses don't know how to enter patient data efficiently.