only question 9

QUESTION 4 A small mortgage lender has one receptionist four loan officers, and two omice managers. When applicants apply for a new loan in person, the first paperwork with the receptionist Then the applicants meet with one of the loan officers to discuss their needs The loan oicer spends additional time processing the application after the applicants leave the office. Finally, the application must be reviewed by an office manager before it can be approved the following table lists the processing times at och stage. The office is open for eight hours per day, five days per week Staffing Number of Employees Activity Time (Hours per Loan) Receptionist Resource 1 Loan Officer 4 7 Office Manager 2 4 Round your answer to 3 digits after the decimal point if it is not an integer Do NOT use comma in your numeric answers The total resource capacity of all receptionist is 1 ans per hour The total resource capacity of all loan officers is 0.571 loans per hour The total resource capacity of all office managers is 20 loans per week The process capacity is 20 loans per week Where is the bottleneck? Office Manager (Receptionist, or Loan Officer or Office Manager? loans per week Assuming unlimited demand, the process flow rate is 20 Assuming unlimited demand, the cycle time is 2 hours per loan If the customer demand is 18 loans per week the utilization of the office manager resources 90 Assuming that the office currently has no backlog of loans that it is processing, it will take the first loan take the office a total of hours to complete 10 loans hours to go through the process, and it wil