Question: Optimum has an SMS chatbot for customers with support questions, giving users quick access to 2 4 / 7 support. A customer can simply text

Optimum has an SMS chatbot for customers with support
questions, giving users quick access to 24/7 support. A customer
can simply text their issue, and the bot uses language processing
to bring the customer the best solution. Looking at their current
chat set-up, how might Optimum optimize this chatbot?
Optimum has an SMS chatbot for customers with

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