organizational behavior

apply the 3 step problem solving approach to the following case pictured!

Step 1- Define the Problem

Step 2- Identify the Causes

Step 3- Recommend Solutions

apply these 3 steps to the case pictured please :)

a 3 5 - 106 PAPA JOHN BATTLES PAPA JOHN'S Schnatter's comments gravely injured the restaurant chain he founded. Sales at North American stores fell more than 7% in 2018 and the organization's stock lost a third of its value. 105 Papa John's tried to distance itself from Schnatter to stop the bleeding. The board of directors evicted Schnatter from the company's Louisville, Kentucky, headquarters, took him off pizza boxes and commercial materials, and directed him to cease all communications with internal and external stakeholders. Papa John would not go quietly though. He hurled multiple lawsuits at his former company and took out a full-page newspaper ad directing Papa John's 120,000 employees to a website he set up. The website includes press releases, news articles, and public fil- ings in support of Schnatter. 107 Papa John's and Schnatter reached an agreement in 2019 to resolve many of their points of contention. As a result of the agreement, Schnatter will resign from the Papa John's board of directors and cease litigation against his former company. However, the matter is far from closed. Schnatter's spokesperson says he still "retains his ability to assert new legal claims" in the future related to his ouster. 108 Moreover, the founder is still the company's largest individual shareholder, own- ing a 19% stake. 109