OTAL QUALITY MANAGEMENT EXAMINER: GAT $-2-$SECTION A $($ANSWER ALL QUESTIONS IN THIS SECTION$)(50$ marks$)$ Please do not guess as a wrong answer will be deducted from your total marks.

Question $1-25$ Answer TRUE or FALSE in the space provided to the left of the statement. $\_\_\_\_\_1.$ Educational institutions provide on$-$site customized training, technical assistance, and consulting services to help organizations continually improve their people and their processes. $\_\_\_\_\_2.$ Government mandated partnerships are recommended when dealing with foreign countries. $\_\_\_\_\_3.$ The key people in an organization that is establishing a quality culture are those who can facilitate and those who can inhibit implementation of the change. $\_\_\_\_\_4.$ To maintain a quality culture organizations must recognize and reward behaviors that nurture quality. $\_\_\_\_\_5.$ Meeting customer specifications does not produce customer satisfaction. $\_\_\_\_\_6.$ Management$-$by$-$accounting encourages short$-$term cost cutting instead of long$-$term improvement. $\_\_\_\_\_7.$ Change that is inflicted on employees will be resisted, but change that is engendered by employees who are involved in and prepared for it will be accepted and promoted. $\_\_\_\_\_8.$ Even the best plan can do no good until it is effectively executed. $\_\_\_\_\_9.$ Corporate social responsibility is a balanced approach for organizations to address economic, social and environmental issues in a way that aims to benefit people, communities and society. $\_\_\_\_\_10.$ People in positions of authority are exempt from their organization$$s ethics standards. $\_\_\_\_\_11.$ The first member of a benchmarking team should be a process owner. $\_\_\_\_\_12.$ The role of top management must not be delegated. $\_\_\_\_\_13.$ Total quality implementation must not be delegated. $\_\_\_\_\_14.$ Quality management has no future in the $21$st century. $\_\_\_\_\_15.$ Peak performance is essential to organizations that operate in a globally competitive environment. $\_\_\_\_\_16.$ In order to be an exporter, a manufacturer must be able to outperform foreign competitors in terms of both quality and productivity. $\_\_\_\_\_17.$ Coaches promote mutual respect among team members and promote cultural diversity. $\_\_\_\_\_18.$ Employees will always work well together as a team just because it$$s the right thing to do$.\_\_\_\_\_19.$ Special variation is the result of factors that are not part of the process and that occur only in special circumstances.