Pa rt B - Case Study You have been made aware that a number of staff have commented on social media regarding the recent decision on the use of frequent flyer points. The staff have named the employer and made insulting and threatening comments. They have also made reference to other employers in the industry that allow their staff to use the points for personal use. indicating that there has to be a perk to being made to travel for work. INSTRUCTIONS: 1 For this assessment you are required to make decisions about the situation: Prepare a report on how you would deal with this situation. Include in your report a recommendation to the CED regarding a scheme that satises the needs of both management a the staff. - You will need to investigate if the claims of other employers in your industry letting staff use the points for personal use is correct. Your research in Part A may have already indicated this; however. as the case study mentions. the recommend scheme has to l-ceep the staff and the CEO happy. Include the ndings of this research is your report. - In your report you will need to address: - How you plan to deal with the situation what activities you would plan and delegate - How you would inuence. support and empower staff to be involved in nding a solution and take responsibility for the decision making process - How you would gather and provide the resources required to achieve and implement a solution. Include the resources you would require and how you would assign responsibilities