Part IV: Process Mapping 9.11 Develop a basic process map for the cruise ship laundry operation described below. What recommendations can you make for improving the operation? The Calm Seas Cruise Ship Line wants to analyze its passenger laundry operation. A typical cruise ship of the line is 850 ft in length and has 600 passenger cabins located on four decks. For every occupied cabin during a cruise, the cabin stewards retrieve the bed linens (sheets and pillow cases) and towels (wash cloths, hand towels, and bath towels) when they make up the rooms each day. Each steward is responsible for 15 cabins. The steward separates the bed linens from the towels, putting them into two separate laundry bags. Because of the large size of each bag, the two bags are separately hand-carried to the laundry department, which is located on one of the lower decks. Depending on which deck and deck section a steward serves, the travel distance ranges from several hundred feet to more than a thousand feet, plus several flights of stairs. In the laundry department, the bags are emptied, making sure that the bed linens are not mixed with the towels during laundering. The two categories of laundry are washed separately in large washing machines, using a different wash cycle for each category. After washing, the linens and towels are dried in tumble dryers located on the same deck about 100 ft away, and then they are folded and stacked. They are then moved in stacks to the ironing department, which is located on the deck immediately above the laundry department, where they are separated and individually ironed in large flat ironers. After ironing, they are folded and stacked. From the ironing department they are transported to either of two main storerooms, located fore and aft on one of the main passenger decks for access on the following day by the cabin stewards in making up the rooms