Patrick just finished designing a process improvement plan. To ensure that it is going to be successful, he embedded a step in the plan for a designated staff member to periodically verify that the finished products remain compliant to specifications. Which deliverable is this considered?

Procedures and training

Control verification

New process integration

Monitor and control plan

$-$Resolution turnaround time is a performance driver

$-$To improve the VOC, you need to address call handling time

$-$XYZ is a requirement to achieve the voice of the customer

$-.$

Taking too long for resolution is the critical customer need