Question: Petra, a plant manager, received an e - mail from the CEO stating that the company will now be focusing on customer service. The e

Petra, a plant manager, received an e-mail from the CEO stating that the company will now be focusing on
customer service. The e-mail also stated that all plant managers need to implement this policy and
coordinate the activities related to this strategy for their lowest-level managers. Petra is a
first-line manager.
team leader.
board member.
top manager.
middle manager.
Petra, a plant manager, received an e-mail from the CEO stating

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