Question: Phoenix Chps 20-22 answer the questions below Chp. 21 What does Erik say to Bill? Chp. 22 What did Patty do to predict work request

Phoenix Chps 20-22

answer the questions below

Chp. 21

  1. What does Erik say to Bill?

Chp. 22

  1. What did Patty do to predict work request lead times?
  2. What is typically wrong with laptop configuration?
  3. What is Plan-Do-Check-Act? Where does it come from? (Google the answer.)
  4. What system do they use to prioritize work?
  5. What are the two project queues?
  6. How many internal projects are there?
  7. How do they prioritize them?
  8. Did Bill get his laptop?

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