please answer 2 and 4

and develop your plans. You are the HR Manager for a consulting company that creates training materials for Fortune 500 organizations. The organizational structure consists of several executive directors, six training directors, consultants who work in one of six departments, and six administrative staff. The administrative staff are divided between the six training departments and report directly to their respective director. The training directors are very unhappy with the work that the administrative staff is producing. They feel that the quality is unsatisfactory and the work is not being completed in a timely manner. As a result, the training directors are doing much of the administrative work themselves and the administrative staff is sitting idle. The administrative staff has not been disciplined for their performance, but the tension within the company is growing. The administrative staff complains that they are bored and have begun to spend most of their work hours engaging in personal activities (eg, surfing the Internet). For this memo, answer the following questions. Note: you should start your memo by clearly identifying your recommendation. Based on your analysis below, make a recommendation regarding how the work environment could be improved. Pick one factor (job performance, organizational commitment, job satisfaction, stress, or motivation) that HR should focus on improving first. 1. Analyze the job performance of the administrative staff. Discuss their task performance, citizenship behavior, and counterproductive behavior. 2. Analyze the organizational commitment of the administrative staff. Discuss the types of commitment and their reactions to negative events. 3. Analyze the administrative staff's job satisfaction. What could be done to improve their levels of satisfaction? Why have you made this recommendation? 4. Using the theories of motivation outlined in the book, propose a plan to improve the motivation levels of the administrative staff. Be sure to explain which theories of motivation you believe are most relevant to the case. NOTE: I have divided this memo od parts that correspond with chapters in the book. Plan to spend approximately 1 page on each within your analysis