Question: please answer all 5 questions please answer all 5 questions please answer all 5 questions please answer all 5 questions please answer all 5 questions

please answer all "5" questions

Chapter 2 7. List the main contributions to quality management for each of the following "gurus": a.) Ishikawa b.) Deming c.) Juran d.) Shewhart 5. What were the (3) key questions asked by Fed Ex employees when delivering product/information to their next internal customer? 6. What is the name of the quality program that was implemented at FedEx? What was its purpose? (Hint: The FedEx video describes the program and specifies its three-letter acronym) 17. Ames Rubber Co. provides Customers with a Materials Technology Solution. That solution is the ability to for their customers. (Ref. Ames video clips) materials/materials systems & 18. Ames Rubber Co, used this "tool/mechanism" to capture the "Voice of the Customer" (Ref. Ames video clips)

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