please answer both!

QUESTION 1 2.5 points Save Answer Process capability index Cpx - Minimum of Lower specification Upper specification - 30 30 Process capability ratio: Upper specification - Lower specification 60 A metal-cutting operation has a target value of 20 and consistently averages 19.8 with a standard deviation of 04. The design engineers have established an upper specification limit of 22 and a lower specification limit of 18. What is the process capability Index? a 1.20 b. 1.33 CC 1.50 d. 1.83 QUESTION 2 2.5 points Save Answer Process analysis focuses on the number of steps in between the supplier and the customer b.the process and how the work is actually done solely on the customer's needs d. those responsible for satisfying the customer