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Emma Gomes (847) 555-2153 emma.gomes@mailsystem.net Address 860 North 8 Street, Terre Haute, IN 47809 Summary of Qualifications Front-line customer service experience with consumers and business owners Strong business sense based on work experience and academic preparation Intermediate skills with a variety of software tools, including Microsoft Excel and Google Analytics Record of quality work in both business and academic settings Education B.S. in Marketing (marketing Management Track), Indiana State University, Terre Haute, IN, expected graduation May 2014 Program Coursework 45 credits of core business courses, including Business Information Tools, Business Statistics, Principles of Accounting, and Business Finance 27 credits of marketing and marketing management courses, including Marketing Fundamentals, Buyer Behavior, Marketing Research, Retail Strategies and seminars in e- commerce and social media Special projects "Handcrafting a Global Marketplace: The Etsy Phenomenon" in-depth analysis of how the Etsy e-commerce platform helps craftspeople and artisans become more successful merchants "Hybrid Communication Platforms for small Business team service project for five small businesses in Terre Haute, recommending best practices for combining traditional and social-media methods of customer engagement and providing a customized measurement spreadsheet for each company Work and Volunteer Experience Independent math tutor, 2009-present, assist students with a variety of math courses at the elementary, junior high, and high school level; all clients have achieved combined test and homework score improvements of at least one full letter grade, with an average improvement of 38 percent. Customer care agent, Owings Ford, Barrington, IL (summers, 2011-2013). Assisted the service and sales managers of this locally owned car dealership with a variety of customer-service tasks; scheduled service appointments; designed and implemented improvements to service-center waiting room to increase guest comfort; convinced dealership owners to begin using Twitter and Facebook to interact with current and potential customers. Professional Engagement Collegiate member, American Marketing Association; helped establish the AMA Collegiate at Indiana State Participated in AMA International Collegiate Case Competition, 2011-2012 Awards Dean's List: 2012, 2013 Forward Youth award, Barrington Chamber of Commerce, 2010 II. Create your rsum and adapt it to the required skill set of one of the following job opportunities. (4 pts) 1. English Language Instructor / Al-Salwa Independent School Qualifications - A bachelor in English, Linguistics (ESL, TESOL), or a related program of study from a recognized, accredited institution. - A minimum of 5 years teaching experience. Other Required Skills Candidates must demonstrate excellent communication, interpersonal skills and fluency in English; Knowledge and understanding of a variety of delivery and student success methods; knowledge of current teaching and learning methodologies and an ability to meet the needs of a diverse student population; Ability to design, develop, deliver, and evaluate authentic learning experiences and assessments incorporating contemporary tools and resources to maximize content learning in context and to develop the knowledge, skills, and attitudes identified in program outcomes; Digital literacy and demonstrated fluency in technology systems, and an ability to model and facilitate use of current and emerging digital tools to support teaching and learning: Demonstrated ability to develop technology-enriched learning environments that enable students to be active participants in their own learning; Commitment to the effectiveness, vitality, and self-renewal of the teaching profession through self-driven continuous professional development and life-long learning; Effective oral and written communication skills; Your rsum III. Write a cover letter to apply to the selected job vacancy. (4 points)