please answer the 5 Questions

CASE STUDY 1-2 Performance Management at CRB, Inc. Car Restoration Business (CRB, Inc.) is interviewing on all the labor hours of the other employees, after you for a position as its human resources manager the car is accepted as complete by the customer on a part-time basis, working 20 hours per week, and the customer pays for the completed work. while you complete your degree. You would be the Employees are given feedback by Al, the fore- first HR manager they have ever been able to afford man, and by customers on an infrequent basis. Right to hire, and she husband and wife owners (Al and now, everything is going well and the employees are Mary Brown) have been operating the small business working as a team. In the past, the situation was less for 10 years. In addition to you, they recently hired certain and some employees had to be fired for poor a part-time janitor. This brought the pad staff to six work. When an employee filed for government-paid full-time employees: a foreman who is responsible unemployment compensation saying that he was out for scheduling and overseeing the work, two auto of work through no fault of his own, CRB challenged body repair workers, a person who disassembles the filing and was able to prove that Alhad given a and reassembles cars, a painter, and a detail person memo to the employee requesting improvements in who assists the painter with getting the car ready quality or quantity of work. There has never been a to paint and sanding and waxing it afterward. Al formal planning or appraisal process at CRB. Brown handles sales and estimating prices, runs Mary Brown is reading about performance errands and chases down parts, and envisions the management and is wondering whether CRB future. Mary has been doing the bookkeeping and should implement such a system. Please answer general paperwork. The owners and employees Mary's questions based on your understanding of are very proud of CRB's reputation for doing high- this small business: quality work in the restoration of old cars made as far back as the 1930s. 1. Would a performance management system CRB pays its employees based on "flagged work for our small business? hours," which are the number of paid hours that 2 Discuss benefits that such a system would were estimated to complete the work (eg, the provide for us as owners and for our estimate may say that it will take three hours to employees straighten a fender and prepare it for painting 3. Explain any dangers our company faces if When the auto body repair worker has completed we do not have a performance management straightening the fender, he would "fing comple system. What could be a problem if we go tion of three hours, whether it took him two or with a poorly implemented system? six hours to actually complete the work. It is to 4. What 10 characteristics, at a minimum, his benefit to be very fast and very good at what should we include in a performance he does). management system? Explain your answer CRB pays the workers 40% of what it charges with one to three sentences for each the customer for the flagged hours; the other funds characteristic you recommend. are used to pay the employer's share of the taxes 5. Explain how we could tie our current reward and overhead with a small margin for profit. The system to a performance management foreman, who does some "fiagged hours auto system. body repair himself, is also paid a 5% commission