Please answer the two questions with details

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Question 1 (40 points) A black belt engineer started a new six sigma project to minimize errors and improve processes in an outpatient clinic in a local hospital. Develop a Failure Mode and Effect Analysis (FMEA) to define potential process or product risks. Use Microsoft Excel to construct a complete FMEA tool by A. Identifying two possible failure modes for patient experience in the clinic. [20 points] B. Calculate the corresponding Risk Priority Number (RPN). [8 points] C. Recommend an action plan for eliminating the corresponding failure modes and improving the process and product quality. [12 points) Question 2 (20 points) In metal cut to length machines, a big coil of steel sheets is cut into small metal sheets based on the lengths given by customer. The process starts by bringing a heavy steel coil from the warehouse by an overhead crane to the machine. Special trained operators install the coils for all the machines in the factory. Those operators are different than the regular operators who run the machine after installing the coils. The machine cut the metal coil using sharp knife. Installing new coil with different thickness requires changing the knifes set. Explain how SMED can be used to reduce the changeover time. (Use clear points)