please cite sources

Case Question This case asks you to develop a more effective defense of Uber's current policies. You are not permitted to change the policies. In other words, you can't say, we will stop using customer ratings, or get a new and better rating system. You can't say, we will start doing better background checks. You must defend the current policy. Your case question is what communication strategies would enhance Uber's public image by improving their defense against allegations of racial discrimination and sexual assault