Please develop a Business Process Model and Notation (BPMN) diagram of the Customer Service process at Flatlands. Please note that there are several other processes discussed in this case study. Please only focus on the customer service process.

Ben Vollmar had a vision. His small college town needed a coffee shop, and he loved coffee. He was soon to graduate from the college and recognized an opportunity. Flatlands Coffee began, at least as a vision. To act on that vision, Ben set off to master the art of coffee making, discovering the many nuisances of coffee preparation, and deciding on his particular blend. Then it was time to turn his idea into a business. Ben hunted for store locations around town as he began to develop his business plan. His first big challenge was going to be raising enough money to get started. He estimated that he needed $10,000. His MIS class gave him an idea; he might be able to raise his money with a Kickstarter campaign. Kickstarter is a global crowdfunding platform. In its first 8 years, it raised more than $2 billion in funding for 250,000 different creative projects. Kickstarter projects range from films to video games to journalism to food and coffee shops. On Kickstarter, owners of the projects offer tangible rewards for investors willing to make an initial investment in the project. Eagerly, Ben launched his Kickstarter campaign, but his enthusiasm could not overcome poor planning, and his campaign fell short. A second lesson from his MIS class was then put to work keep asking questions. What did he miss about how to make a Kickstarter project successful? Ben discovered he did not adequately promote the Kickstarter campaign and did not offer the right rewards and incentives to investors. Kickstarter round two ended in success. Money in hand, Ben began to shape the store. Now on to the hard work of actually building the place. Decisions about store layout, variety of coffees sold, furnishings, promotions, and a hundred other choices had to be made. One unexpected decision turned out to be one of his best choices. Ben had to decide how he was going to record purchases and keep track of employees, inventory, and all his accounting data. What technology might be of help with all these processes? Would he have to lease multiple platforms? One technology for each? After some research and discussion with other small business owners, Ben discovered Square. Square, designed by Twitter cofounder Jack Dorsey, started about the same time as Kickstarter, in 2009. Square bills itself as a mobile payment company and merchant services aggregator. Square is now serving more than 2 million merchants and processing more than $10 billion in payments per quarter. While Square is an industry leader, other brands such as Clover Go, iZettle, and PayPal Here provide similar support to small merchants. When you buy coffee at Flatlands, Ben or one of his baristas swipes your credit card on the Square point-of-sale reader. The reader records all sales and stores them in Squares cloud storage account. For each transaction, Square verifies the credit card and credits Bens account for 98 percent of the value of the sale. But, in addition to supporting the sales process, the Square IS also support other processes at Flatlands. Ben Vollmar had a vision. His small college town needed a coffee shop, and he loved coffee. He was soon to graduate from the college and recognized an opportunity. Flatlands Coffee began, at least as a vision. To act on that vision, Ben set off to master the art of coffee making, discovering the many nuisances of coffee preparation, and deciding on his particular blend. Then it was time to turn his idea into a business. Ben hunted for store locations around town as he began to develop his business plan. His first big challenge was going to be raising enough money to get started. He estimated that he needed $10,000. His MIS class gave him an idea; he might be able to raise his money with a Kickstarter campaign. Kickstarter is a global crowdfunding platform. In its first 8 years, it raised more than $2 billion in funding for 250,000 different creative projects. Kickstarter projects range from films to video games to journalism to food and coffee shops. On Kickstarter, owners of the projects offer tangible rewards for investors willing to make an initial investment in the project. Eagerly, Ben launched his Kickstarter campaign, but his enthusiasm could not overcome poor planning, and his campaign fell short. A second lesson from his MIS class was then put to work keep asking questions. What did he miss about how to make a Kickstarter project successful? Ben discovered he did not adequately promote the Kickstarter campaign and did not offer the right rewards and incentives to investors. Kickstarter round two ended in success. Money in hand, Ben began to shape the store. Now on to the hard work of actually building the place. Decisions about store layout, variety of coffees sold, furnishings, promotions, and a hundred other choices had to be made. One unexpected decision turned out to be one of his best choices. Ben had to decide how he was going to record purchases and keep track of employees, inventory, and all his accounting data. What technology might be of help with all these processes? Would he have to lease multiple platforms? One technology for each? After some research and discussion with other small business owners, Ben discovered Square. Square, designed by Twitter cofounder Jack Dorsey, started about the same time as Kickstarter, in 2009. Square bills itself as a mobile payment company and merchant services aggregator. Square is now serving more than 2 million merchants and processing more than $10 billion in payments per quarter. While Square is an industry leader, other brands such as Clover Go, iZettle, and PayPal Here provide similar support to small merchants. When you buy coffee at Flatlands, Ben or one of his baristas swipes your credit card on the Square point-of-sale reader. The reader records all sales and stores them in Squares cloud storage account. For each transaction, Square verifies the credit card and credits Bens account for 98 percent of the value of the sale. But, in addition to supporting the sales process, the Square IS also support other processes at Flatlands.