Please develop a message using as many of the tools as possible that you have used concerning the delivery of bad news. Make sure that the letter is clear, concise, and professional, and delivered in appropriate and visually pleasing memo style.

Listed below are the raw facts of the case. Please be sure to prioritize, rewrite, and assemble these points in coherent and logical order.

In addition, be sure to use the appropriate tools when delivering potentially disappointing news. Although perhaps not every refusal requires use of every tool, I am looking to see that you can effectively use them.

• Indirect approach
• Use of buffers
• Implied refusal (especially this one)
• Passive voice, wherever your intent is to avoid blaming others
• Subordinate clause
• Positive voice
• Alternative solution

Although this may seem like a lot of tools, please keep in mind that you can easily combine these tools in a single sentence. For example, opening with a subordinate clause is a technique that helps you to pivot from bad news to an alternative solution. Positive voice and implied refusal are often jointly accomplished in the same phrase or sentence.

Remember that all instructions in bullet points regarding the grading rubric still apply to this letter as well.

Use the MEMO style format

___________________________________________________________________________

REWRITE THIS MEMO HEADER AND SUBJECT HEADER

To: Staff computer users

From: Anna He Wong

Subject: Adobe Creative Cloud Access Codes Are Expensive!

GENERAL PURPOSE OF THE MEMO

Anna He Wong in the Documents department is being besieged by requests for an Adobe application for personal use for which they are not licensed to support. While she needs to be firm in her refusal, she does not want to create ill will and would even like to focus more of her message on areas where she can still provide help and support to her internal clients. Please note that for internal purposes, a respectful explanation of the Why is generally appropriate and even helpful.

RAW MATERIAL, RANDOMLY ORDERED (decide if the style or even the facts are needed, and if so, in what order, and how they should be written)

• This cloud-based suite of applications has many outstanding features, and I would be happy to demonstrate some of it to anyone who drops by the Document Production Department Like many cloud-based software titles, Adobe
• We cannot use access keys for more than one computer each. Access codes are unique. Not for home use! If you stop and think about it, it makes a lot of sense. Software companies need to provide unique access codes because otherwise they wouldnt be in business long. Eventually, they would not earn enough money to stay in business. Or to develop new software.
• Purchasing access to this software for private use would be too expensive.
• We cannot provide extra license for Adobe Creative Cloud due to the fact that we agreed to limit use to work related projects only
• Unfortunately, I cannot buy extra licenses for the latest Adobe Creative Cloud apps and services for home use. Or for any other use. Some staffers have asked for this privilege. Which is cost prohibitive.