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PLEASE DO NOT REUSE AN OLD ANSWER. COME UP WITH YOUR OWN. IF YOU REUSE AN ANSWER ALREADY ON CHEGG I WILL DOWN VOTE YOU

Redesign the Service Encounter for Walmart Returns. Use service blueprinting facets such as physical evidence, line of visibility and line of internal interaction. (note: you do not need to draw out an entire Service Blueprint) Note: this is a 7 point question. Take your time, think this out, and outline how this could be done

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