please help me ????

1: An effective professional communicator uses no more words in a message than is necessary to accomplish its purpose. Which aspect of professionalism in communication does this reflect?

A.

conciseness

B.

ethics

C.

authenticity

D.

resourcefulness

E.

Flexibility

2: Which of the following is NOT considered a benefit of improving one's communication skills?

A.

improving one's professional success

B.

improving one's speaking and writing skills

C.

improving one's listening skills

D.

improving one's personal life

E.

improving one's quantitative skills

3: Jerome composed an email to a prospective employer that was clear, concise, and readable, but just to be sure, he attached his rsum and sent the message to a friend in that company to check over. When the friend received the message, it was full of random numbers and percent signs. What did Jerome fail to consider in this case?

A.

word processing technology

B.

all possible technologies

C.

poor technology choice

D.

a technology trap

E.

unreliable technology

4: Which quality of professional business communication makes it unambiguous and easy to understand?

A.

clarity

B.

persuasion

C.

flexibility

D.

conciseness

E.

Relevance

5: Language barriers to effective communication arise from ______.

A.

receivers having a negative attitude towards the sender

B.

senders having a negative attitude towards the receiver

C.

receiver's attitudes towards the message or towards the sender

D.

senders and receivers not using a shared language

E.

conflicts between verbal and nonverbal communication

6: Samadhi arrives late to work, missing an important meeting. When she finally arrives at the office, her boss asks her if she understands the seriousness of this matter. Samadhi giggles nervously as she tells her boss she understands and is sorry. Which communication barrier is at work here?

A.

physiological

B.

psychological

C.

mixed message

D.

language

E.

Semantic

7: Which of the following barriers to successful communication arises from language that is ambiguous or difficult to understand?

A.

mixed message

B.

language barrier

C.

psychological barrier

D.

physiological barrier

E.

semantic barrier

8: April sends an email to Frank asking for certain figures. Frank sends back the wrong figures. April resends the email and again receives the wrong figures. April rewords the email and resends. Frank replies that he still does not understand. Which of the following outlines the components of this exchange correctly?

A.

multiple message response, semantic barrier, shared meaning

B.

encoding-decoding, iterative process, feedback

C.

send-receive, context, outcome

D.

verbal-nonverbal communication, content, honesty

E.

attempt-barrier, feedback, communication

9: At his first job evaluation with Electronics International, Jordon's boss told him that Jordan would do better if his communication were more professional. Which of these was the most likely reason for this comment?

A.

The boss considers upholding the company's good reputation important for all employees.

B.

Jordon's presentations are not persuasive enough.

C.

Jordon is sometimes too casual in the way he communicates.

D.

The boss gives every employee a list of company goals. Jordan needs to pay more attention to these goals.

E.

Jordon has trouble dealing with other cultures.

10: How might good communication skills help an employee earn a higher salary?

A.

An excellent communicator can be as productive as two good communicators, so the company may be willing to pay him or her more.

B.

A good communicator knows how to ask for a raise successfully.

C.

Applying communication skills in his or her personal life will make an employee more popular, and thus, worth more.

D.

A good communicator is better at obtaining and processing information than someone not as skilled.

E.

A good communicator works well in a team structure.

11: An upper management position, responsible for communicating with the public, is open at company Y, and the human resources manager is considering candidates. Noor communicates well with her co-workers. John explains tasks to his team. Emma is an excellent salesperson. Michael clearly communicates messages from the CEO to employees on all levels. Aram helps his team understand technical terms. Who will most likely get the job?

A.

Aram

B.

John

C.

Noor

D.

Michael

E.

Emma

12: A municipality found it was losing tax revenue because businesses did not clearly understand an important letter explaining the requirements about a specific type of tax. After the municipality simplified the letter, the improved communication led to an additional $800,000 of tax revenue being collected. What does this example illustrate?

A.

Effective communication is a luxury that doesn't contribute to the bottom line.

B.

Ineffective communication costs time and money.

C.

Effective communication is cost-prohibitive.

D.

Ineffective communication can cause legal troubles.

E.

Ineffective communication causes PR problems.

13: Which of the following communication-related skills would an employer typically NOT rate highly?

A.

build productive and collaborative relationships

B.

be persuasive and influence others

C.

can work independently

D.

create and edit written reports and other business documents

E.

communicate clearly and efficiently, both in writing and verbally

14: Dakota writes a cover letter for a job opening that interests her. What is the intended outcome of Dakota's cover letter?

A.

to describe in detail all her qualifications

B.

to explain a several month gap in her employment

C.

to express how much she wants the job

D.

to highlight the skills described in detail on her resume

E.

to get a job interview