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Question 2 With the widespread and growth of virus COVID-19 pandemic, many businesses are affected and required to provide queuing system while conducting the business, besides follow the required Standard Operating Procedures (SOP). There are various types of queuing system to provide services to customers and also on sequencing the works to be done. (a) Describe the types of queuing systems that are commonly used and suitable on customer services, as well as those systems used on sequencing works. (15 marks) (b) Discuss the elements that firms should consider in order to improve the managing and controlling in queuing, while provide better customer service. (15 marks) [Total: 30 marks]