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Arab Open University is one of the most famous academic institutions in the Arabic region. Therefore, students expect high-quality services from its nine branches. In light of this statement: Theoretical Section: Elaborate on the Zone of Tolerance according to your branch. Critically discuss the factors affecting students' expectations in your branch. The Empirical Investigation: Design either a quantitative (survey/questionnaire) or qualitative interview) research methodology to determine student satisfaction in your university branch. The minimum requirement for a survey using a questionnaire is 25 respondents. Theoretical Section 50 marks words Data Collection 15 marks will in your 300 The report should claborate on the Zone of Tolerance and critically evaluate the factors affecting students 600 expectations. The report should refer to course materials and other academic references oumals, books, reports, etc.) Based on your understanding of the topic, identify the questions you ask questionnaire/interview. An appendix containing the prords questionnaire/interview questions and contacts should be attached to the written research. Analyse the data you have gathered using techniques appropriate for quantitative or qualitative data. The 300 ustification of the techniques used and the outcome preords of the results should be shown in the research. interpret the results of your investigation and reach conclusions to present. In this section, the student is 300 expected to provide applicable implications to service prords providers for better positioning. Data Analysis 15 marks Discussion 20 marks Total 100 marks 1500 words