PLEASE SOLVE THE QUESTION AS SOON AS POSSIBLE. USE YOUR OWN WAY OF WRITING BECAUSE PLAGIRISIM WILL BE SHOWN.

Solve in deatils please

n CASE Improving Performance in Business Support Services, challenges of staff management Summary Charles Thompson recently was appointed manager of the Business Support Services Department. Earlier in his career, he had worked as a specialist in this department for 18 months, until he transferred to another department. When he moved back, he was reunited with a group he had previously worked with. This group. known officially as the Business Services group, was experienced and effective in working together. Spurred by his new boss to improve service quality. Charles raised their quotas by 20 percent and threatened to put anyone who did not meet this quota on formal discipline. After two weeks, he did so to one employee. There is now a major morale problem and a grievance filed with the Personnel Department. Case Questions 1. Describe the problems facing Charles. 2. What should Charles do to respond to the problem? Paragraph / IEE