Question: Portfolio Project Description: Choose a training program topic from the list and build a training program based on your topic: Teamwork in the Hospitality Industry

Portfolio Project Description:

Choose a training program topic from the list and build a training program based on your topic:

Teamwork in the Hospitality Industry

Service Behavior Expectations while interacting with guests

How to WOW your guest

Handling Guest Complaints

Create a list of the objectives (at least 6) to be accomplished from the training of your choice.

List the set of skills (at least 5) you expect a new associate to acquire after completing the training program you have chosen.

Provide a list of the criteria (at least 10) you will apply to measure the results of the training program three months after the training.

Refer back to Chapter 6, page 189 on training principles. Pages 190-205 will help you review the types of training as well as training methods. Refer to pages 206-208 on tools to measure training effectiveness.

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