post a reply to Let us begin by defining the terms "Risk" and "Bias." In general, risk refers to exposure to danger. However, in the context of change management, it means a decision that could either positively or negatively impact the current situation or the implementation of a change you are working on. On the other hand, bias is defined as prejudice in favor of or against one thing, person, or group compared with another, usually in an unfair way. In the context of change management, bias could be an internal or external prejudice towards a proposed change or initiative, affecting the resistance or enthusiasm someone has for the change. Now that we have defined risk and bias, let us consider the risks and biases of an IT customer support team at a fruit-loving company. Any change to this team's day-to-day processes would have minimal risks, such as customer dissatisfaction or a loss of confidence in the troubleshooting steps taken. However, as this is a technical field, rapid change is expected, if not the norm, so little resistance is seen, meaning that a change like this has minor risks at most. A change in the CRM software the front-line agents