Question: Prepare the HBS Case Study Deloitte & Touche Consulting Group from the course pack. Focus on the following questions, and prepare their answers in form

Prepare the HBS Case Study "Deloitte & Touche Consulting Group" from the course pack.

Focus on the following questions, and prepare their answers in form of an internal memo (max. 2 pages):

  1. Why does SKS need Deloitte's services? What alternatives were available to it? Would you have approached the improvement problem in the same way if you were an internal operations manager?
  2. What specific steps would you take to solve SKS' short-term and long-term problems?
  3. What is your assessment of Maria Chen's performance?
  4. Imagine that you are Chen. A foreman comes up to you on the shop floor and asks "How many times have you done this before?" What will you say?
  5. What should Chen do?

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