Pre-requirements: Read chapter 8, the section about writing routine messages. Background: You're the sales manager at a flower shop called Beautiful Bouquets. A customer named Anders Ellison posted and angry message on your Instagram account telling the story that he wanted to surprise his wife with a nice floral arrangement sent to her office. He arranged for the bouquet through a phone call on your official number. However, on her birthday, his wife called him to tell him that the company delivered a bereavement (condolences) arrangement to her office which was extremely embarrassing for her. Everyone was asking who died, and she felt sad on her special day. You investigated and it turned out that the employee who took the order got confused, especially that the customer was not speaking loudly. Such mistakes happen sometimes because you are understaffed and some of the untrained cleaning staff take orders instead of the sales representatives who are supposed to be the only ones authorized to take orders. Task: Write an email to Andres Ellison in which you apologize for the mistake, give appropriate compensation, and try to restore his trust in your business. You need to follow the method discussed in class and include: -4 paragraphs in the order we discussed using the indirect approach. - an appropriate subject line, salutation (Dear...), and closing