Problem Statement What is the problem Assessment Use the following table to record your findings Finding 1 has been completed as an example Findings Assessment Area Proposed Solution 25 of the workers state they do not know how to do the extra step Person Perform a detailed task analysis and provide training Only 52 of the production staff remembers taking the on line training Of these, 20 state they did not understand the training because it was too technical and did not relate to their daily work 28 of the supervisors state the problem in quality is due to bad parts and that the extra manufacturing step slows production and hurts their numbers 10 of the supervisors admit to allowing workers to skip the extra step if the widget looks good with a visual inspection 15 of the workers say they cannot visually tell the difference between the old and new tolerances, of those, 50 admit to skipping the extra step to save time 50 of the workers say the machinery is difficult to operate and they frequently contact their supervisor for assistance, which was confirmed during supervisor interviews 20 workers request machinery operating instructions posted at their workstation to reduce their reliance on the supervisors The daily quota of widgets for each work station has increased by 15 in the last year with no increase in staff or workstations Vendor provided parts are well within the quality standards outlined in the purchasing contracts The team found no concerns with the parts Subsequent Questions Briefly discuss the role of supervision How is Supervision contributing to the problem Is there an alignment issue between supervision and senior management What actions might you recommend What should be done about the ineffective computer based training Based on the interview results, why didnt it work Summarize the training and non training solutions you would recommend as a result of this analysis What short term actions would you recommend to be implemented immediately to help improve quality

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Question: Problem Statement: What is the problem? Assessment: Use the following table to record your findings. Finding 1 has been completed as an example. Findings Assessment

Problem Statement: What is the problem?

Assessment: Use the following table to record your findings. Finding 1 has been completed as an example.

Findings	Assessment Area	Proposed Solution
25% of the workers state they do not know how to do the extra step.	Person	Perform a detailed task analysis and provide training.
Only 52% of the production staff remembers taking the on-line training. Of these, 20% state they did not understand the training because it was too technical and did not relate to their daily work.
28% of the supervisors state the problem in quality is due to "bad parts" and that the extra manufacturing step slows production and "hurts their numbers".
10% of the supervisors admit to allowing workers to skip the extra step if the widget looks good with a visual inspection.
15% of the workers say they cannot visually tell the difference between the old and new tolerances, of those, 50% admit to skipping the extra step to save time.
50% of the workers say the machinery is difficult to operate and they frequently contact their supervisor for assistance, which was confirmed during supervisor interviews.
20% workers request machinery-operating instructions posted at their workstation to reduce their reliance on the supervisors.
The daily quota of widgets for each work station has increased by 15% in the last year with no increase in staff or workstations
Vendor provided parts are well within the quality standards outlined in the purchasing contracts. The team found no concerns with the parts.

Subsequent Questions:

Briefly discuss the role of supervision. How is Supervision contributing to the problem? Is there an alignment issue between supervision and senior management? What actions might you recommend?

What should be done about the ineffective computer based training? Based on the interview results, why didnt it work?

Summarize the training and non-training solutions you would recommend as a result of this analysis.

What short-term actions would you recommend to be implemented immediately to help improve quality?

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