Process capability

Select one:

a. depends on the specifications set on the attribute being tested.

b. is used to determine the rate of throughput in a process.

c. is a measure of efficiency for some manufacturing process.

d. is used to determine if assignable cause variation is present.

Which of the following statements is true?

Select one:

a. Operational decisions will determine the types of tactical decisions made.

b. The experience of customer delight many customers have from a service encounter is an explicit benefit of the service package.

c. Functional strategies are shaped by corporate strategies.

d. More than one of these are true statements.

An out of control process is the result of assignable cause variation.

Select one:

a. False

b. True

Productivity is a measure of resource effectiveness.

Select one:

a. False

b. True