Question: Procter & Gamble is implementing a balanced scorecard. The following measures are proposed: Perspective Measure Target Financial Return on Investment (ROI) 18% Customer Customer Satisfaction

Procter & Gamble is implementing a balanced scorecard. The following measures are proposed:

Perspective

Measure

Target

Financial

Return on Investment (ROI)

18%

Customer

Customer Satisfaction

92%

Internal Process

Cycle Time (Days)

8

Learning & Growth

Employee Training Hours

50 hours

Discuss how Procter & Gamble can achieve these targets.

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